Zomato delivery agents strike for fair wages – The New Indian Express

Express press service

THIRUVANANTHAPURAM: Food delivery partners of online food delivery aggregator Zomato launched a strike in the capital a few days ago for fair wages and benefits. However, delivery partners say the online food delivery aggregator hasn’t responded favorably so far. As fuel prices rise, they face a bleak future despite working long hours and more than 18 km a day.

“Before, we used to get daily incentives. But now we don’t even get benefits. The company cut benefits and introduced ‘GIGS’, a new time booking system, just two months ago. Only those who book more ‘gigs’ will have a higher priority when receiving orders and the others will miss out on orders,” says Mohammed Yasin, an undergraduate student and part-time delivery manager.

Since the company is not taking any action, the delivery partners met with Minister of Labor V Sivankutty and submitted a memorandum. “The minister ensured government intervention after consulting the labor commissioner. We have also submitted a memorandum to the Chief Minister,” a delivery partner said.

There are currently over 2,500 food delivery agents for Zomato alone in the city. Many of them point to the extreme working conditions and lack of support for delivery partners during accidents and other issues.

“The accounts of delivery people who participated in the strike have been blocked. They no longer work. The only contact we have from the company is the team leader. However, it is difficult to reach them by phone, even in an emergency,” said Mohammed Shehinsha, another delivery partner.

“We are blamed even if the order is delayed by the restaurant or for other reasons. Recently I had an accident and tried to contact the team leader for insurance. They did not respond I have now stopped going to do deliveries,” Shehinsha added.

Delivery partners said the new working arrangement lacked clarity and details such as basic employee pay.

“Many benefits have been removed. We keep silent for fear of losing our jobs. Fuel prices are becoming a big issue for people like us,” another Zomato delivery partner said.

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